What to Ask When You Don't Know What to Say by Samuel D. Deep

Asking the right question at the right time is a career-building skill that this guide aims to teach. It provides more than 700 word-for-word questions for responding to virtually every conceivable on-the-job situation, to help clarify problems, solve misunderstandings, and avoid saying something damaging or inappropriate. The guide covers all types of day-to-day encounters and helps readers focus their ideas, bridge conflicting views, build rapport, strengthen relationships and deflect anger and hostility.