Retail Store Leadership by Graham R. Little

Written in down-to-earth language, business author and consultant Graham Little's five-book series sets out leadership principles and explains how leadership skills can be developed and applied to any organization. This volume is targeted at retailers and covers: taking responsibility for profit; improving sales; being responsive to customers; building a coherent store image; improving store promotion; purchasing and stock control; inspiring and motivating staff; building a dynamic store environment; staff recruitment and development; and setting the standards.